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Customer Service

Ordering

You order it. We roast it. We ship it. Today.

Yes; it's really that simple! We only roast what you order, when you order it. That means there's no roasted coffee sitting around in a warehouse waiting for a home. And if you place your order before 11:45 a.m. CST, we ship the same day, too!

Here's how we do it!

The Roasterie's Mission:

  1. To buy the best beans we can find in the world,
  2. To roast them the best way known to man (air roasting),
  3. To deliver them as fast as humanly possible.

Shipping & Delivery

  1. Place your order by 11:45 a.m. CST Monday-Friday and we'll roast your coffee and ship your order the same day!
  2. We ship via UPS Ground.
  3. We offer free shipping on all orders more than $40!*

*Offer only applies to orders shipped to the continental United States.

Privacy & Security

The Roasterie will not intentionally disclose any personally identifying information about you (including information submitted on the application form, your social security number, your e-mail address, information obtained by the Site from cookies and information regarding your IP address) to third parties without your consent except where The Roasterie, in good faith, believes such disclosure is necessary to comply with the law or to enforce these Terms and Conditions or other rules of the Site. Your acceptance of any order from the Site constitutes consent for the Site's disclosure of personal information. The Roasterie reserves the right to collect general demographic and other market information that does not personally identify you to any person without additional consent. The Roasterie utilizes e-mails to notify you for sales purposes and to let you know of special promotions, events and policy changes. New Registrants are automatically opted-in to receive all types of Roasterie e-mails: promotional marketing e-mails, promotional partner e-mails, newsletters, fairness e-mails or announcement (i.e. site enhancement) e-mails.

Returns & Replacements

The following terms apply to returns:

  1. If you are not satisfied with any of our non-perishable products for any reason, you may return unused, re-sellable apparel and/or merchandise WITHIN 30 DAYS OF PURCHASE FOR A REPLACEMENT (IF IN STOCK), STORE CREDIT OR A FULL REFUND. Shipping charges are non-refundable. ALL COFFEE AND TEAS ARE NON-RETURNABLE.
  2. Refunds are made for the full purchase price paid. No restocking fees apply.
  3. Refunds will only be made in the same form as the original payment. If originally paid by check or credit cards via an offline order, please allow up to 10 business days for bank clearance.
  4. All returns require prior approval and your order number clearly written on the outside of the returned package. The order number can be referenced on your invoice and/or confirmation e-mail received from us. If you cannot find your reference on your invoice, please e-mail, call, fax or write us to obtain it.

Click here to locate a UPS Store near you.

Donation Policy

The Roasterie is fortunate to be in a city focused on philanthropy. From businesses to individuals, Kansas City puts the spirit of charity first in all it does.

Being a good corporate citizen is an integral part of our mission and we absolutely cherish connecting with the city that so generously supports us. Since 1993, we’ve made countless in-kind donations to nonprofit organizations dedicated to helping others and making Kansas City a better place to live, work and play. 

We ❤ Kansas City.

Simply, we love KC and its people—and helping others. Though we wish we could say yes to every donation request, it’s just not feasible.  Still, we help when we can. As a small, but growing company, we need to be sustainable from seed to cup and concentrate our limited resources on those who need us most.

High five the kids.

Kansas City is chockfull of great causes that deserve attention. Team Roasterie has done some serious soul searching and landed on the cause that tugs our heartstrings every time: children; specifically, children in need.

Effective May 1, 2017, we’ve chosen to steer our donations to Children’s Mercy Hospital and Variety Children’s Charity of Kansas City. These two phenomenal organizations pour their hearts and souls into helping kids in need every day.

  • Children’s Mercy is an acclaimed healthcare institution that helps sick kids through high-quality and compassionate care and advanced technology.
  • Variety KC is a volunteer-driven organization that provides kids with development disabilities the adaptive equipment and opportunities necessary for activity and inclusion. In short, they help all kids to Be Active, Be Social, and Belong!

But there are options.

We’ve developed a couple of terrific offers if you’re interested in serving The Roasterie products at your fund-raising event.

  • Receive a 20 percent discount at any of our cafés during regular business hours when purchasing coffee (drinks or beans) for your charity event.
  • Receive a 20 percent discount on purchasing 1.75-ounce bags of our signature Kansas City Blend.  The Roasterie developed this popular coffee decades ago … we happen to love it just as much as our customers do!  You even have the option of customizing with your organization's label!  There is no minimum order for Kansas City Blend labeled bags, however, we’ll be happy to create your custom label with a minimum order of 250 bags. 

What we need from you.

Just three things are required if you’d like to get The Roasterie’s special charity discount.

  • A copy of your organization’s 501(c)(3) status.
  • A brief description of your event—the basics of Who, What, When, Where, Why.
  • While we roast and brew to order, we do get many requests every day. For us to accommodate everyone and plan our business, we require a 60-day lead time. We hope you understand this requirement and appreciate our commitment to getting you great coffee for your special charity event! 

We’ll get back in touch with you to coordinate! 

Thank you for loving Kansas City as much as we do—and for drinking The Roasterie!

 

Contact

There's nothing that can't be accomplished over a cup of coffee. But, of course, you might consider a conventional phone call or e-mail for questions, comments or suggestions:
(816) 931-4000
(800) 376-0245
Email